Mailing Address:
Sunset Cultural Center
PO Box 1950
Carmel-by-the-Sea, California 93921
Physical Location:
East side of San Carlos between Eighth and Ninth in downtown Carmel-by-the-Sea, California. (US MAIL DOES NOT DELIVER TO THE PHYSICAL ADDRESS.)
Phone Numbers:
Ticketing Services 831-620-2048
Administration 831-620-2040
About Sunset Center: General information about the Sunset Center and our Presenting Partners; the Sunset Center Calendar of Events; Classical Music Programs; Holiday and Family Programs; Tours; Programs and Services for People with Disabilities; Lost and Found; Gift Certificates; Mailing Lists; Patron Membership; Employment and Volunteer Opportunities; Sunset Center History and Background; the Sunset Center's Educational and Community Programs.
Calendar of Events Help: Helpful hints on using the Calendar of Events on the Events menu to find an event on the Sunset Center website.
Visiting Carmel-by-the-Sea: Experience Fine Dining and Lodging in Carmel-by-the-Sea.
Directions & Parking: Driving to the Sunset Center; Sunset Center Parking; Handicap Parking.
Ticketing Services: Ordering Tickets to Events; Box Office Hours; Seating Charts.
Web site Help: Answers to some frequently asked questions about navigating the Sunset Center Web site.
Privacy Policy: Sunset Center's Privacy Policy and Web site security.
About Sunset Center
1. What is Sunset Center, and the Sunset Theater?
The Sunset Center occupies two city blocks immediately south of the distinctive shops and restaurants on Ocean Avenue in Carmel-by-the-Sea; it is the cultural heart of the community. It was originally built as a school and auditorium, but in 1964 the City of Carmel bought the building complex and renamed it the Sunset Cultural and Community Center. In 2001, the Sunset Theater underwent a $21.4 million restoration and renovation, and is now the live entertainment venue for more than 100 events each year. The Sunset Center, under the management of SCC, Inc., serves four primary roles: a home to five Historic Presenting Partners, who offer over 50 classical music programs each year; a 700+ seat, live-entertainment venue for a wide array of world-renowned dancers, singers, and musicians; a resident performing arts organization with a series of events each year, including Performance Carmel; and a community center with class and meeting rooms available for rent.
2. What is a Presenting Partner?
Sunset Center's Presenting Partners are the many organizations that bring the quality live-entertainment programs to the people of Carmel and the Monterey Peninsula. Sunset Center is the home of four historic Presenting Partners: Carmel Bach Festival, Carmel Music Society, Chamber Music Monterey Bay, and the Monterey Symphony. . Together, these four nonprofit organizations offer more than 50 classical music events each year, ranging from the opulence of a full orchestra and chorus performing Beethoven's Ninth Symphony, to the elegant balance of a chamber orchestra, and the delicate sounds of smaller ensemble works performed by renowned groups such as the Emerson String Quartet. In addition, Sunset Center is host to live-performance events presented by the Monterey Jazz Festival, and other producer organizations in the Monterey area and beyond. Lastly, SCC, Inc. is proud to offer a wide variety of live performances through its own series: Performance Carmel and Sunset Center Presents. Look for new Presenting Partners to join the already diverse group of organizations who consider Sunset Center the cultural heart of Carmel-by-the-Sea.
Selecting Presenting Partners on the Menu Bar will take you to a list of all our Presenting Partners to learn more about their organizations and program offerings. There, you will also find a link to a Presenting Partner's Web site with further information about subscription tickets, contacts, and organizational background.
3. Is there a calendar that lists all of the events at Sunset Center?
Yes. Select Calendar on the Events menu, or click on Calendar of Events at the bottom-right corner of the homepage to access our dynamic events calendar. You will automatically see the events scheduled for the next seven days. For help navigating the Calendar of Events, go to Calendar Help below.
4. Is there a calendar that lists all of the events for each Presenting Partner?
You can search the Calendar for just those events offered by one of our Presenting Partners by selecting that Presenting Partner from the list shown in the Presenting Partner search field of the Calendar and hit the Submit button. A list of all events based on your search criteria will appear on the screen.
5. Where can I find Classical Music events at Sunset Center?
The Sunset Center offers more than 50 classical music performances each year. To see a list of all classical music events, select Classical from the Category search field of the Calendar, and hit the Submit button. A list of all classical music events based on your search criteria will appear on the screen.
6. Where can I find events for families and children at Sunset Center?
The Sunset Center offers a number of programs each year designed to entertain families and children. To locate these events, select Family/Holiday Programs from the Category search field, and hit the Submit button. A list of all events based on your search criteria will appear on the screen.
7. Does Sunset Center offer Holiday events?
Several of our Presenting Partners offer programs ideally suited to the spirit of a holiday. To locate these events, select Family/Holiday Programs from the Category search field, and hit the Submit button. A list of all events based on your search criteria will appear on the screen. Those events specifically suited to the celebration of a holiday are highlighted.
8. Is there a calendar for classes and community events at Sunset Center?
For a list of the currently scheduled classes, meetings, and community events held at Sunset Center, select Meetings Schedule from the Events menu. This page lists all the classes and regularly scheduled meetings taking place at the Sunset Center as well as the name and phone number of the person to call for more information.
9. What is Experience Carmel?
Experience Carmel is a special program offered only at Sunset Center. It is the ideal way to make last-minute plans to visit Carmel-by-the-Sea, or to locate tickets to shows within ten days of the performance. When you click on the Experience Carmel icon anywhere on this Web site, you will see a list of all the events scheduled at Sunset Center for the next ten days. In addition, Experience Carmel can help you find lodging and dining establishments in the Carmel area. When you are ready to order tickets, just hit the Buy Tickets button, or call Sunset Center Ticket Services at (831) 620-2048, and our friendly staff will assist you. We'll sell you tickets for the best available seats and have them at Will Call for you to pick up on the day of the event.
10. What provisions are provided for people with disabilities?
The Sunset Center proudly offers a variety of amenities and programs to assist people with disabilities to enrich their lives through live entertainment. Parking for handicap-designated vehicles is located in the parking lot directly adjacent to the Sunset Theater. Select Parking/Directions from The Theater menu to view a map of the Sunset Center and its special handicap parking spaces. Also, the Sunset Center theater is equipped with wheelchair accessible aisles and an elevator to ensure that all Patrons have easy access to the theater lobby and auditorium. Wheelchair designated spaces are reserved in the auditorium. To reserve these spaces, please contact Sunset Center Ticket Services at (831) 620- 2048.
11. Can I take a tour of the Sunset Center?
At various times throughout the year either SCC or our Presenting Partners may hold special events during which time the Sunset Center is open to the public. Currently, we cannot offer individually guided tours of the facility, except when they are directly related to planning for an event at Sunset Center.
12. I lost something at a Sunset Center event. Is there a Lost and Found Department?
Our Lost and Found Department is located in the Sunset Center Administrative offices. You may drop by, or call us at (831) 620-2040, during our regular business hours: Monday through Friday, 9:00 am to 5:00 pm.
13. Does Sunset Center offer Gift Certificates?
Not at this time, but this is something we may offer in the future.
14. Can I buy CDs and audio tapes of events at Sunset Center?
Many artists who come to the Sunset Center offer their CDs and audio tapes for sale by our Presenting Partner organizations. Typically, a Presenting Partner organization will have a table set up in the Lobby before the show, during intermission, and immediately following an event, at which time you may be able to purchase CDs and audio tapes. Except during an event, CDs and audio tapes are not available.
15. How can I be added to a mailing list or request a brochure?
Becoming a Sunset Center Patron is the best way to receive up-to-date information about events at Sunset Center. We will send you periodic e-mails about up-coming events. Click on Become a Patron anywhere on this Web site, and enter your name, address, e-mail address, and phone number (optional). Plus, our Patron registration includes a way for you to tell us what interests you in the performing arts. Tell us what you like, and we'll do our best to make sure you are informed of up-coming events — but only those events specifically related to your interests. See our Privacy Policy for information about the security of your personal information.
To receive a brochure from one of our Presenting Partners, use the link on this Web site to contact them directly.
16. How do I find out about volunteer opportunities and internships at Sunset Center?
Sunset Center depends on volunteers to fill many vital roles, and we welcome your interest in becoming a volunteer. Select Volunteer Programs from the Get Involved menu to learn about volunteering at Sunset Center. To sign up as a volunteer, or inquire about an internship, please contact our Volunteer/Intern Coordinator at volunteers@sunsetcenter.org or call (831) 620-2040.
17. How do I become a Patron of Sunset Center?
To become a Patron, click on Become a Patron anywhere on this Web site. By becoming a Patron, you will receive up-to-date information about shows specially tuned to your interests. In addition to telling us your name, e-mail address, and zip code, you can tell us about your interests in about 20 different categories of music and performing arts. There's nothing to it. And we'll do our best to keep you informed about events that interest you. For information on the privacy and security of your personal information, see the Privacy Policy below.
18. Where can I find background information about the Sunset Cultural Center and Theater?
For a brief history of the Sunset Center, select History from The Theater menu. You can also find information about Sunset Center in recent press releases and news stories in the Press Clippings section of the Events menu.
19. How does the Sunset Center support Arts Education?
A number of our Presenting Partner organizations sponsor pre-concert luncheons, lectures, and other educational programs. Please use the links in this Web site to contact these excellent nonprofit organizations for further information about their pre-concert programs.
20. Does the Sunset Cultural Center offer any community programs?
Sunset Center is both a performing arts and community center, dedicated to serving the greater Monterey Bay area. We offer a variety of community programs, including on-going classes and meetings. Sunset Center is also home to the Center for Photographic Art. For information about these programs, select Meetings Schedule from the Events menu.
21. Can my community group perform at the Sunset Theater?
Our staff welcomes the opportunity to discuss your performance plans with you. You can find out about performance opportunities for your group at Sunset Center by contacting us at clientsvcs@sunsetcenter.org, or calling (831) 620-2040.
22. I have heard about the Producers' Guild. Where can I get more information?
SCC is proud to announce the formation of the Producers' Guild with special benefits for individuals and families who contribute $10,000 to help underwrite select performances at Sunset Center. Sunset Center plans to raise a $250,000 Impresario Fund, in order to cover the underwriting risk and expenses for certain performances. For more Information, select Producers' Guild from the Get Involved menu.
23. How can I find out about the Sunset Center Endowment Campaign?
The success of the Sunset Center would be greatly enhanced by an endowment to provide ongoing financial support for improvement and growth in the Center. However, during our discussions with the City of Carmel and also with our Historic Presenting Partners ["HPP’s"], we learned that our HPP’s had suffered financially during the years the theater was under renovation. We mutually agreed that for roughly a 3 year period, SCC would not actively solicit endowment contributions which might compete with the fundraising efforts of our HPP’s during this period. In cooperation with the City of Carmel-by-the-Sea and our HPP’s, during the next 2 years SCC, Inc. will be exploring the feasibility of an Endowment Campaign and the proper role of SCC Inc. in such a campaign. Therefore, the earliest an Endowment Campaign could be launched is probably 2008.
24. How can my friends who don't use the Internet find out what's going on at Sunset Center?
Although this Web site is the best way to find out what's happening at Sunset Center, you may tell your friends to read The Carmel Pine Cone, which comes out every Friday and is free. An updated schedule of events at Sunset Center appears in the Pine Cone's "This Week" section.
25. What is the Sunset Center newsletter?
As a registered Patron of Sunset Center, you can expect to receive an e-mail newsletter at least four times each year. This is our principal communication vehicle with our Patrons. When you register as a Patron or order tickets, you will be asked to provide your e-mail address and be invited to join our e-mail newsletter list. Through the newsletter we will give you advance notice of upcoming events — well ahead of the general public — in-depth stories about artists or special programs on the schedule and occasionally special offers from our Presenting Partners, local stores and restaurants.
26. I would like to make a donation to SCC, Inc. to help offset expenses. How can I do that?
What a delightful request! You may make a donation to Sunset Cultural Center, Inc. in any amount. SCC is a nonprofit, 501(c)(3) tax-exempt California corporation, so your donation may be tax deductible to the extent allowed by law. Soon, SCC plans to announce our Benefit Program, with special recognition and rewards for donors. We will acknowledge your donation in writing. Please contact donorprogram@sunsetcenter.org, or call Sunset Center at (831) 620 - 2040.
Calendar of Events Help
1. How can I see all the events within a date range?
To see all events within seven days of a certain date:
— Select Calendar on the Events menu, or click on Calendar of Events on the homepage.
— Scroll through the graphical calendar pages at the top of the screen to select the month of the year, and then click on a date within that month.
— The interactive Events Calendar will display all shows for seven days, including the day you indicate.
To see all events within a certain month:
— Select Calendar on the Events menu, or click on Calendar of Events on the homepage.
— Select a Month/Year from the Date search menu on the right side of the Events Calendar page.
— Hit the Submit button, and a list of all performances scheduled for that month will appear on your screen.
2. How do I find all performances at the Sunset Theater by a single Presenting Partner?
To see all performances by a single Presenting Partner:
— Select Calendar on the Events menu, or click on Calendar of Events on the homepage.
— Select a Presenting Partner from the Presenting Partner search menu on the right side of the Events Calendar page.
— Hit the Submit button, and a list of all events sponsored by the Presenting Partner will appear on your screen.
3. Can I get a listing of all events of a certain type, like chamber music or jazz?
To see all performances of a certain type:
— Select Calendar on the Events menu, or click on Calendar of Events on the homepage.
— Select the type of event from the Category search menu on the right side of the Events Calendar page.
— Hit the Submit button, and a list of all events in the type you have indicated will appear on your screen.
. . . Not all categories of music and performing arts are currently scheduled as events at the Sunset Center. If you have a favorite category that we don't have scheduled, we want to know. Become a Patron of the Sunset Center and tell us what kinds of shows you care about.
4. How can I view all performances coming up next month, or two months from now?
To see all events scheduled next month, or any month during the year:
— Select Calendar from the Events menu, or click on Calendar of Events on the homepage.
— Select the Month/Year from the Date search menu on the right side of the Events Calendar page.
— Hit the Submit button, and a list of all events in the Month/Year you specified will appear on your screen.
5. How do I find all programs featuring a certain composer or performing artist?
To see a list of programs featuring an artist or composer:
— Select Calendar from the Events menu, or click on Calendar of Events on the homepage.
— Enter the last name of the artist or composer in the Search field located in the upper right hand corner of each page of the Web site.
— Hit Go, and a list of the events featuring the artist or composer you specified will appear on your screen.
The Search window allows you to search the entire Web site for references to the words you type. Accordingly, you may see search results not only for the Events Calendar, but for other pages of the Web site as well.
Visiting Carmel-by-the-Sea
1. What is Experience Carmel?
Experience Carmel is a special program offered only by Sunset Center through this Web site. It is the ideal way to make last-minute plans to visit Carmel-by-the-Sea, or to locate tickets to shows within ten days of the performance. When you click on the Experience Carmel icon anywhere on this Web site, you will see a list of all the events scheduled at Sunset Center for the next two months. In addition, Experience Carmel can help you find lodging and dining establishments in the Carmel area. When you are ready to order tickets, just hit the Buy Tickets button, or call Sunset Center Ticket Services at (831) 620-2048, and our friendly staff will assist you. We'll sell you the best available seats and put them in Will Call for you to pick up on the day of the event.
2. I would like to have dinner before a show. Are there restaurants in Carmel that have a Pre-Theater seating?
A number of restaurants in and around Carmel have a pre-theater seating. To locate these restaurants, click on the Experience Carmel icon anywhere on this Web site. Click on the Dining button in the upper right hand corner of the page, and you will see a list of restaurants in the area that are offering special pre-theater seating for Sunset Center patrons.
3. Are there any special travel packages for out-of-town visitors who want to visit Carmel and see a show?
Sunset Center may on occasion offer special rates to resorts, hotels and inns through its Experience Carmel program. You can learn more about these rates by clicking on the Lodging button on the Experience Carmel page.
In addition, several of our Presenting Partners sometimes partner with local hotels and restaurants to offer special travel packages for their out-of-town patrons. Use the links in this Web site to contact our Presenting Partners directly for more information about travel packages.
Directions and Parking
1. Where is the Sunset Center in Carmel?
Sunset Center is located in the heart of the town of Carmel just two blocks from the famous shopping and dining area of Ocean Avenue. The Sunset Center Theater is on the east side of San Carlos Street, at Ninth. For complete driving directions to Carmel, please refer to Parking/Directions on the Events menu.
2. Is there public parking available at Sunset Center?
There are three public parking lots at Sunset Center. The parking lot at Mission and Eighth Streets is free to Sunset Center patrons after 6 pm. The parking lot at San Carlos and Ninth and the lot at Tenth and San Carlos are also free. For directions to parking lots, please refer to Parking/Directions on the Events menu.
3. Where are the Handicap Parking spaces at Sunset Center?
There are Handicap Parking spaces in the San Carlos parking lot, located on San Carlos at Ninth Street. For directions to Handicap Parking, please refer to Parking/Directions on the Events menu.
Ticketing and Sunset Center Ticket Services
1. Can I buy tickets to events at Sunset Center through Sunset Center Ticket Services?
Yes. Once tickets go on sale to the general public, you can order tickets to shows scheduled at Sunset Center. In December 2004, Sunset Center installed a new state-of-the-art ticketing system to assist us to fulfill your ticket orders promptly and accurately. Whenever you see a green or yellow ticket availability dot and the Buy Tickets button next to a show on the Events Calendar, Sunset Center Ticket Services is accepting orders for tickets. Please note that Sunset Center Ticket Services may not have tickets for some events at Sunset Center.
2. How can I tell if there are tickets available for a performance?
Along with the information about every show in the Events Calendar, you will see either a red, yellow, or green dot next to the date of the event. We update the calendar every day to tell you the availability of tickets for each event. A red dot means that the show is sold out. A yellow dot indicates that there are tickets, but only a few and the show could sell out at any time. A green dot means that there are plenty of tickets, although the status could change to yellow before too long.
3. How do I order tickets to an individual event?
Ordering tickets online is the best way to get tickets to the shows you want to see. To order tickets online, find the performance on the Events Calendar, and check the ticket availability dot. If the ticket availability dot is either green or yellow, click on Buy Tickets. Fill in the ticket order screen with the required information, and hit Submit. Your request for tickets will be e-mailed to Sunset Center Ticket Services. We will fill your request with the best seats available and send them to you by the next business day, and a Ticket Sale Confirmation e-mail will be sent to you. If your request for tickets arrives less than 10 days before a performance, we will hold your tickets at Will Call, and a Ticket Sale Confirmation e-mail will be sent to you. For information on the security of online transactions, review the Privacy Policy below.
You can also buy tickets to an event at Sunset Center in person at the Sunset Center Ticket Services on San Carlos Street, near 9th Street, and by phone at (831) 620 - 2048, Monday to Friday, 9:30 am to 5:30 pm, and Saturday, noon to 4 pm.
4. Can I see a seating chart of the Sunset Theater?
Yes, you can view a seating chart for the theater online. Select Seating Chart from the Events Menu. Positioned on the seating chart are five binocular icons. Click on any one of the icons to see a photographic view of the stage from that seat in the auditorium. Seats in the vicinity of the photo have nearly the same sight-lines.
5. What does Sunset Center Ticket Services charge to handle my ticket order?
Sunset Center charges a nominal fee of $3.50 per ticket. This fee is added to all ticket sales, except in-person box office sales.
6. How did Sunset Center decide on a $3.50 handling fee?
Sunset Center believes it is important for us to provide you with excellent service, and we plan to do so at a price below what others charge. We found that most performing arts organizations charge either a handling or convenience fee on all ticket sales. The fees at many theaters range between $5 and $5.50 per ticket, while many ticket services, including Ticketmaster, charge substantially more. Sunset Center feels that we can just cover our costs with a $3.50 per ticket handling fee. On the other hand, if a patron takes the time to come to our box office, we will waive the usual handling charge as a courtesy.
7. Is there a handling fee if I just walk up and buy a ticket on the night of a performance?
No. Sunset Center does not charge a handling fee for walk-up ticket sales on the night of a performance. But remember, oftentimes at the last minute the best seats in the theater are gone, and if the show sells out, you may not be able to get a ticket at all.
8. I have purchased tickets to an event, but they haven't arrived in the mail. What should I do?
Don't worry. If you purchased your tickets less than ten days prior to a show, they are being held for you in Will Call at the Sunset Center. On the day of the event, simply go to the Box Office window at the Sunset Theater, show the Ticket Services representative a photo ID, and you will receive your tickets.
If you purchased tickets to a show more than ten days prior to the performance, your tickets are probably still in the mail to you. If you have not received your tickets by the day of the performance, simply go to the Box Office window at the Sunset Theater and request a seat pass. A Ticket Services representative is available at every show with a list of all the ticket purchasers to your event. Simply show the Ticket Services representative your photo ID, and you will be given a seat pass. There is a $3.50 per ticket service charge for lost or missing ticket replacement.
9. I have tickets to an event, and I am not able to attend the performance. What can I do?
Tickets purchased through Sunset Center Ticket Services are not refundable. If you are not able to use your tickets, we encourage you to return your tickets to Sunset Center Ticket Services at least 2 days before the event, and we will try to resell them. For you, this means you may receive a tax deduction to the extent allowable by law; for us, this means that we can offer the tickets to another patron who can use them.
Subscribers to Performance Carmel may exchange tickets to shows they cannot attend for tickets to another show for the same or lower ticket price on a best-available seat basis. Unfortunately, we cannot guarantee that you will get the same seats to another performance; but we will do our best to seat you in a comparable section of the theater. If you must exchange tickets, it's best if you do so early to have the best selection of seats.
For more information about ticketing policies, select Ticketing Policies from the Events menu.
10. How do I know if an event has been cancelled?
Occasionally, a show is cancelled. For up-to-the-minute information on all events at the Sunset Center, visit us online, or call Patron Services at (831) 620 - 2040. All information about program changes or cancellations is updated daily on the Web site.
Most performances at Sunset Center occur as scheduled, regardless of weather. If weather concerns should arise, please check with the Sunset Ticket Services office. The Ticket Services office is open from 9:30 am to 5:30 pm Monday to Friday, Saturday from noon to 4:00 pm, and two hours prior to each show until after intermission.
11. May I exchange my tickets for another event?
Subscribers to Performance Carmel may exchange tickets to shows they cannot attend for tickets to another show for the same or lower ticket price on a best-available seat basis. Unfortunately, we cannot guarantee that you will get the same seats to another performance; but we will do our best to seat you in a comparable section of the theater. If you must exchange tickets, it's best if you do so early to have the best selection of seats.
No other tickets purchased through Sunset Center Ticket Services may be exchanged for other tickets. To learn more about ticketing policies, select Ticketing Policy from the Events menu.
12. How do I purchase tickets for events not at Sunset Center?
Although several of our Presenting Partners offer events at performance venues other than Sunset Center, Sunset Center Ticket Services does not currently sell tickets to these performances. Please contact the specific Presenting Partner organization for tickets to events not at Sunset Center.
13. Does the Sunset Center offer group discounts?
Sunset Center would like an opportunity to work with you to arrange for special group discounts of twenty or more tickets to events. Please contact us early so that we can make certain you get the best seats at the best price. To inquire about group discounts, please e-mail us at ticketsvcs@sunsetcenter.org, or call Sunset Center Ticket Services at (831) 620-2048.
14. Can I purchase tickets online?
Yes. To order tickets online for an event, locate the event on the Events Calendar, check for a yellow or green ticket availability dot and click on Buy Tickets. A ticket order screen will appear. Fill in the required information and hit the Submit button. Your request for tickets will be e-mailed to Sunset Center Ticket Services. We will fill your request with the best tickets available, and send them to you by the next business day, and a Ticket Sale Confirmation e-mail will be sent to you. If your ticket order arrives less than 10 days before a performance, we will place your tickets at Will Call, and a Ticket Sale Confirmation e-mail will be sent to you. For information on the security of online transactions, review the Privacy Policy.
If you encounter problems ordering tickets online, please call Sunset Center Ticket Services at 620 - 2048, Monday through Friday, 9:30 am to 5:30 pm, and Saturday, noon to 4:00 pm.
15. When is the Sunset Center Ticket Services box office open?
Sunset Center Ticket Services is open Monday through Friday, 9:30 am to 5:30 pm, and Saturday, noon to 4:00 pm. On days when there is a performance at Sunset Theater, the box office window will open two hours prior to curtain time for the show and remain open until the intermission of the performance. Will Call tickets can be picked up any time prior to a show during our regular business hours or, on the day of a performance, at the Sunset Center Ticket Services window beginning two hours prior to the show.
Web site Help
1. I am having trouble viewing the site — what should I do?
The Sunset Center Web site works best when you use either Internet Explorer or Mozilla browser software. If you can view the site using one of these browsers, it is recommended. If you are having problems with your Web browser, please e-mail us at webmaster@sunsetcenter.org. Although we may not be able to correct the problem right away, we will try to solve the problem in the future.
2. How do I register as a Patron?
To register as a Patron, click on Become a Patron anywhere on this Web site. Fill in the required information, and be sure to tell us about your interests in music and the performing arts. As a Patron, you will be kept informed about up-coming events that are specially tuned to your interests. For information about the privacy of your personal information, review the Privacy Statement below.
3. Whom should I contact if there's a problem ordering tickets online?
For any ticket orders placed through this Web site to Sunset Center Ticket Services, please call us at (831) 620 - 2048. Monday through Friday, 9:30 am to 5:30 pm, and Saturday, noon to 4:00 pm.
4. While I was on the Web site, I saw a message saying that I was about to view an insecure page. Is the Sunset Center Web site fully secure?
Yes. The technology we use to encrypt information as it passes from your computer to ours is called Secure Socket Layer (SSL). SSL is widely respected as the industry standard in Internet security. You'll notice that it is used on most e-commerce sites; for instance, Amazon.com uses SSL. The message that you saw is due to a default setting in your browser. Browsers are programmed to detect e-commerce functions on a Web page and warn the user about security. It is possible to disable this warning in the browser settings, but in most cases, the best way to be secure is to read any security information posted on a Web site.
5. I have seen several files on the Web site that are in the PDF format. What are PDF files, and how do I view them?
Portable Document Format (PDF) is the de facto standard for the secure and reliable distribution and exchange of electronic documents and forms around the world via the Internet. Sunset Center uses this file format for such documents as our rental agreements, press clippings, and certain other documents that are updated periodically on this Web site. To view PDF files, you need to have Adobe Reader installed on your computer.
6. When I first started to download the Sunset Center Web site, I noticed a message saying that Flash . . . . What is Flash, and how do I install it?
In order to better serve our patrons, the Sunset Center has developed a new, interactive Web site aimed at providing you with the best possible online experience. In order to take advantage of our new site, you will need the Flash player, available free from Macromedia.
Privacy Statement & Web Site Security
Sunset Cultural Center, Inc. ("Sunset Center") knows that users of its Web site care about the personal information they provide to us. This privacy policy will provide you with information about how we collect, store and use the personally identifiable information obtained through our Web site. We call this information your "personal information." Sunset Center reserves the right to revise this privacy policy from time to time, and by using the Sunset Center Web site, you are agreeing to the terms of the then current privacy policy.
How Information Is Collected.
When you register as a Sunset Center Patron or wish to utilize certain of our Web site services, we will ask you for information such as your name, address, e-mail address, telephone number, and (only if needed) credit card information. We need certain information in order to identify you as a unique user of this Web site and let you access various services offered through this Web site, such as ticket ordering. However, other requested information, such as your interests in different types of live entertainment, is optional and can be given at your discretion.
Like most Web sites, Sunset Center uses "cookies." A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to recognize your browser, track transactions, and allow you to navigate our Web site without having to re-enter information. The information gathered by cookies is not made available to any unaffiliated organizations. We may also automatically receive and store certain other types of information, such as the type of Web browser you use or the pages you link to from the Sunset Center Web site.
Use Of Information We Collect.
Personal information collected through this Web site may be used by Sunset Center to: communicate with you; register you as a Patron; allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise; enable you to participate in special promotions and to navigate the Web site without having to re-enter information; administer our Web site; comply with applicable law; and as otherwise provided in this Privacy Policy. We may occasionally make personal information available to select other organizations, including but not limited to nonprofit arts organizations, affiliated organizations, agents working on our behalf, companies or organizations with whom we have a contractual or sponsor relationship, or in connection with an asset transfer. We may also provide aggregated data to these and other organizations.
Certain of our outreach programs, such as Become a Patron, use personal information to send updates and notices to registered users via e-mail. If you provide your mailing address or telephone number, Sunset Center may also use your personal information to contact you by mail or by telephone regarding special offers from Sunset Center, updated information about Sunset Center or the Sunset Center Web site, and new services offered by Sunset Center. If you wish to be removed from this contact list, you may do so by contacting Sunset Center directly. (See the "Whom To Contact If You Have Questions" section below).
Administration Of Our Web Site / Compliance With Law.
We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe is necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.
You Can Review And Change Your Personal Information.
We encourage users to update and edit their personal information and keep it current. You can easily correct or update your personal information via the Web site.
Security Used To Protect Your Information.
We store all user personal information in secure databases protected via a variety of access controls, including password protection, electronic firewalls, and data encryption.
Other Organizations Featured On Our Web Site.
We may provide links to other Web sites, but Sunset Center is not responsible for the privacy policies, terms and conditions of use, or content of any such Web sites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of linked Web sites. You may agree to provide personal information to other companies who provide content for various parts of our Web site. If you agree to provide personal information to such companies, that information will be subject to their privacy policies.
Use Of Our Web Site By Children.
We do not knowingly collect any personal information from children under age 13. Any section of the Web site directed at children under age 13 will not request personal information.
Whom To Contact If You Have Questions.
If you have any questions, please contact Sunset Center at (831) 620 - 2040, or e-mail us: webmaster@sunsetcenter.org.
Mailing Address: Sunset Center, PO Box 1950, Carmel-by-the-Sea, California, 93921
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