Ticket Policies & Info

Purchasing Tickets Online

The easiest way to order tickets at Sunset Center is to use this Web site with your Visa, Discover, MasterCard or American Express.  Go to our Event Calendar to locate the show you want to see.  You may choose to have your tickets mailed to you, or held in Will Call. Please note that tickets purchased within 10 business days of a performance will automatically be held at Will Call for pick up.  We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. For information about the security of online transactions, please refer to our Privacy Policy.

Ticket Handling Fees: Sunset Center Box Office will charge a $3.50 per ticket handling fee for all online and phone ticket orders. Handling fees are waived for orders taken at the Box Office window.  All sales are final; no exchanges or refunds.

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Ordering Tickets by Phone

If you prefer to speak with the Sunset Center Box Office please call us at 831.620.2048. We recommend this method if you have special requests or needs, such as a handicap accessible seat. Our hours are Monday to Friday from 9:30 am to 5:30 pm and Saturday from noon to 4:00 pm. In addition, the Sunset Center Box Office is open two hours prior to every performance until intermission.  The same practices outlined above for online ticket orders apply to all phone orders, including general public ticket sales, mailing tickets and Will Call.

Ticket Handling Fees: Sunset Center Box Office will charge a $3.50 per ticket handling fee for all online and phone ticket orders. Handling fees are waived for orders taken at the Box Office window.  All sales are final; no exchanges or refunds.

Purchasing Tickets in Person

The Sunset Center Box Office is located near the theater entrance off San Carlos Street, between Ninth and Tenth Avenues. Office hours are Monday through Friday from 9:30 am to 5:30 pm and Saturday from noon to 4:00 pm. In addition, the Sunset Center Box Office opens two hours prior to every performance and remains open until intermission. Parking is free in the San Carlos parking lot adjacent to the theater.

Tickets purchased in person may be paid for with cash, check (local only), Visa, American Express, Discover or MasterCard. All sales are final; no exchanges or refunds.

All sales are final; no exchanges or refunds. If you are a Season Subscriber, you may exchange tickets for an equal or lower priced show within the Sunset Presents series, depending on ticket availability.

Program Changes and Cancellations

Occasionally, due to unforeseen circumstances, the programs and artists scheduled to appear at Sunset Center change, or a show may be cancelled. As soon as we know a show has been changed, postponed or cancelled, we will announce changes on this web site, by email, or by calling ticket holders directly. If you are a ticket holder to a show that is rescheduled or cancelled, we will contact you with information about exchanging or refunding your tickets. If you have any questions about a possible cancellation or change, you can call the Box Office at 831.620.2048.

Unable to Use Your Tickets?

If you are not able to use your tickets, you may donate them. Tickets are accepted up to curtain time as a tax-deductible contribution to the extent allowed by law. The Sunset Center Box Office will acknowledge your ticket donation by mail at the end of the fiscal year, and you will receive a donation letter suitable for filing with your tax return. Our mailing address is P.O. Box 1950, Carmel-by-the-Sea, CA 93921.

Don’t worry. If your tickets do not arrive before a show, have been lost, or left at home, come to the Box Office at least one hour before the performance. Show the representative a photo ID and we will gladly reprint your tickets for a $5 fee per order.

Shows at Sunset Center start promptly. If you are unavoidably delayed, you will be seated at the discretion of the House Manager, usually following a pause in the program.

We suggest patrons arrive at the Sunset Center at least 20 minutes before curtain time if you already have your tickets and no later than 30 minutes before the show if your tickets are being held at Will Call. If you are purchasing tickets, please allow additional time. Sunset Center Box Office opens two hours prior to the start of the event and remains open through intermission.

Alcoholic beverages and food may not be brought inside the Sunset Center Theater. The Friends of Sunset Foundation (a non-profit organization) sells wine and some snack foods before shows and during intermission. Patrons should enjoy their refreshments in the Lobby area only. Patrons are not allowed to carry beverages or food into the auditorium of the Theater at any performance.

When you order tickets either online, by phone or in person, we automatically add your name and address to our mailing list. In addition, we would like to add your e-mail address. Sunset Center understands our patrons and users of this Web site care about the personal information they provide.

Privacy Policy

Sunset Cultural Center, Inc. (Sunset Center) knows that users of its Web site care about the personal information they provide to us. This privacy policy will provide you with information about how we collect, store and use the personally identifiable information obtained through our Web site. Sunset Center may revise this privacy policy from time to time. By using the Sunset Center Web site, you are agreeing to the terms of the current privacy policy.

Use of Information We Collect
Personal information collected through this Web site may be used by Sunset Center to: communicate with you; register you as a Patron; allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise; enable you to participate in special promotions and to navigate the Web site without having to re-enter information; administer our Web site; comply with applicable law and as otherwise provided in this Privacy Policy. We may occasionally make information available to select organizations. If you wish to be removed from this contact list, you may do so by contacting Sunset Center directly.

Administration of Our Web Site / Compliance with Law
We may disclose information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. We also may disclose your information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.

Security Used to Protect Your Information
We store all user personal information in secure databases protected via a variety of access controls, including password protection, electronic firewalls, and data encryption.

Other Organizations Featured on Our Web Site
We provide links to other Web sites, but Sunset Center is not responsible for the privacy policies, terms and conditions of use, or content of any such Web sites. If you provide information to those companies, that information will be subject to their privacy policies.