FAQ

Ticket Policies & Info

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1. How To Purchase Tickets

   Do not be fooled by third-party ticket sellers! Sunset Center's Box Office and online ticketing platform are the only authorized sellers of Sunset Presents performance tickets. All tickets must be purchased through this website, which will direct you automatically to our ticketing platform (where you will see "https://cart.sunsetcenter.org/" as part of the URL) to complete your purchase.

   If you have any concerns about ticket purchasing, you can always contact our Box Office at 831.620.2048.

   Purchasing Tickets

   Seating Chart

   Tickets may be purchased online (24/7), over the phone, or in person.

   Our hours are Monday to Friday from 12pm to 4pm. In addition, the Sunset Center Box Office is open two hours prior to every performance until intermission. If you prefer to speak with the Sunset Center Box Office please call us at 831.620.2048.

   Ticket Handling Fees: Sunset Center Box Office will charge a $4.50 per ticket handling fee for all online and phone ticket orders. Handling fees are waived for orders taken at the Box Office window.

   You may choose to have your tickets emailed to you, or held at Will Call. We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. For information about the security of online transactions, please refer to our Privacy Policy.

   All sales are final; no exchanges or refunds. If you are an Act II or above Bravo! Member, you may exchange ticket(s) for an equal or lower priced show ticket(s) within the current Sunset Presents series, depending on ticket availability.

   Buy Tickets Online Now

2. Resale or Counterfeit Tickets

   PLEASE NOTE: We can only guarantee tickets purchased directly from the Sunset Center Box Office. Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source.

   YOU MAY NOT RESELL OR DISTRIBUTE tickets sold for events occurring at the Sunset Center for any commercial purpose. We will investigate and take appropriate legal action against anyone who violates this provision. At a minimum, we may void the tickets in question and bar such violators from use of this Site and any services of the Sunset Center. THE SALE OF TICKETS on Sunset Center property (including parking lots and entrance roads) IS STRICTLY PROHIBITED. Violators will be considered trespassing on property and escorted off the grounds.

3. Lost Tickets

   Don't worry. If your tickets do not arrive before a show, have been lost, or left at home, come to the Box Office before the performance. Show the representative a photo ID and we will gladly reprint your tickets.

   Unable to Use Your Tickets?

   If you are not able to use your tickets, you may donate them. Tickets are accepted up to curtain time as a tax-deductible contribution to the extent allowed by law. Upon request, the Sunset Center Box Office will acknowledge your ticket donation by mail at the end of the fiscal year where you will receive a donation letter suitable for filing with your tax return. Our mailing address is P.O. Box 1950, Carmel-by-the-Sea, CA 93921.

4. Program Changes and Cancellations

   Occasionally, due to unforeseen circumstances, the programs and artists scheduled to appear at Sunset Center change, or a show may be cancelled. As soon as we know a show has been changed, postponed or cancelled, we will announce changes on this web site, by email, or by calling ticket holders directly. If you are a ticket holder to a show that is rescheduled or cancelled, we will contact you with information about exchanging or refunding your tickets. If you have any questions about a possible cancellation or change, you can call the Box Office at 831.620.2048.

5. Ticket Fees

   Ticket cost includes a facility fee valued at $1, $2, or $3 based on price of the ticket. Tickets for non-Sunset Presents performances may also include a box office fee not to exceed $4. When purchasing tickets online or over the phone, a convenience fee of $4.50 will be charged. These fees are non-negotiable. These fees are subject to change at any time without notice. Information about individual fees are below:

   Fee Title	Fee Amount	When is this Fee Charged?	Fee Information
   Facility Use Fee	Per ticket: $1 / $2 / $3	This fee is charged on every paid ticket.	This fee helps to cover the costs of hosting live events, including staffing, insurance, facility upkeep, and paying suppliers.    Fee amount is determined by the total cost of the ticket. $1 for $19.99 or less $2 for 20 - $39.99 $3 for $40 + This fee is typically included in the cost of tickets.
   Box Office Fee	Per ticket: $2-$5	This fee is charged on any paid ticket for performances not presented by Sunset Presents and sold by the Sunset Center Box Office.	This fee covers the cost of staffing, supplies, technology, and ticketing services for organizations that utilize the Sunset Center Box Office to sell their tickets.   This fee is typically included in the cost of tickets.
   Convenience / Handling Fee	Per ticket: $4.50	This fee is charged when customers choose to purchase tickets online or over the phone. It can be avoided by purchasing tickets in person.	This fee covers the higher cost of processing credit cards without physically presenting them at the time of purchase. It also goes towards the cost of staffing and software used to manage payments and disputed credit card charges.   This fee is typically NOT included in the cost of tickets.

Ticket Discounts

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1. Special Promotions

   There are not any special promotions available currently.

2. Group Sales

   Sunset Center offers discounts ranging from 10% to 15%* for groups and organizations. Whether you are a small business, professional tour operator or group leader, community or student group, or just want to have a family function, we have programs to meet your needs. Share your love of music, dance, and the theater through tickets to our world class Sunset Presents performances. Simply choose the performance for your group and we will do the rest. You can also offer tickets to your members and employees at a substantial discount or even use them as gifts!

   Here's how:

   • 10 tickets or more qualifies as a group; 10 through 20 people qualify for a 10% discount, 21 or more qualifies for a 15% discount 
   • The group rates offer savings off single ticket prices 
   • Additional seats may be added subject to availability 
   • Notify us early for the best seating availability 
   • Group Sales may NOT be available for all shows, please contact our Box Office for availability

   This is a fun and easy way for your group to become involved with the Sunset Center! For more information, just call our Box Office at 831.620.2048 or email us at boxoffice@sunsetcenter.org. We will inform you of all possible group discounts and requirements plus answer any questions you may have. Our Box Office staff is prepared to help make your group theater experience exciting and rewarding.

   *May not be combined with other discounts. Cannot ensure block ticket availability.

3. Rush Tickets

   Sunset Center's is pleased to offer student and active military rush tickets for most Sunset Presents performances, when tickets are available.

   Call our Box Office on the day of the performance  to check for student and military rush availability. Then, show up at the Box Office 30 minutes prior to show time on the day of the show with your valid Student or Military ID or Proof of Enrollment to purchase tickets. If seats are available, you will be able to purchase a rush ticket for $25.  One ticket per ID, ONLY. Student and military rush tickets are NOT available for the performances of our Historic Presenting Partners or other presenters.

At the Venue

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1. Late Arrivals

   Shows at Sunset Center start promptly. If you are unavoidably delayed, you will be seated at the discretion of the House Supervisor, usually following a pause in the program.

   We suggest patrons arrive at the Sunset Center at least 20 minutes before performance time if you already have your tickets and no later than 30 minutes before the show if your tickets are being held at Will Call. If you are purchasing tickets, please allow additional time. Sunset Center Box Office opens two hours prior to the start of the event and remains open through intermission.

2. Alcohol & Food

   Wine, beer, and sodas are allowed in the theater only if they are in Sunset Center reusable cups (available for purchase at Sunset Cafe). Patrons are not allowed to carry food or beverages into the auditorium of the Theater at any performance, except for bottled water and the Sunset Center reusable cups.

3. Accessibility

   Our venue is ADA accessible, and we do our best to make reasonable accommodations for all visitors.  To request accommodation, please contact our Box Office with details regarding your request. We ask that all accommodations be requested no later than 2 weeks prior to the event/date of visit.

   Accessible seating is available in all sections and price points for Sunset Presents performances. You may purchase those tickets online, over the phone, or in person. If tickets aren't available online, please contact our Box Office for further assistance.

   Visit our Coat Check for assisted listening devices, ear plugs, booster seats, first aid, and other assistance.

   Patrons with Service Dogs are welcome in our theater, and both staff and volunteers are trained on how to interact with them.

   Emotional Support Animals are not welcome indoors, however, they are welcome outside provided they are not disruptive, aggressive, or destructive.

   Accessible Parking spaces are located in the San Carlos Street Parking area, directly to the right of the Theater building. Please call our Box Office at 831.620.2048 for any other concerns about special needs and accessibility.

   To provide feedback on our accessibility or to suggest a quality of visit improvement for our patrons on campus, visit in person or call and ask to speak with Jordan (Patron & Projects Manager) or Sasha (Events Manager). Alternatively, you may email info@sunsetcenter.org.

   If you have any questions regarding accessibility and how we might be able to improve your time on campus, please contact our Box Office.

4. Dress Code and Comfort

   There is no set dress code for attending an event at Sunset Center. Most guests choose attire that matches the formality of the performance, and we always encourage you to dress in whatever makes you feel comfortable.

   Temperatures in the theater may fluctuate during this event because each production requires specific lighting, staging, and technical equipment that generate additional heat at certain points in the performance. Our cooling system adjusts throughout the show to maintain a comfortable environment, which can create noticeable shifts in temperature. For that reason, light layers are a good idea so you can stay comfortable from start to finish.

   If you have any questions, the Sunset Center Box Office is happy to help at (831) 620 2048.

Parking & Directions

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1. Parking

   The north parking lot on 8th Ave (between San Carlos St and Mission St) is available to Sunset Center patrons. Limited parking will be available in our box office lot, and street parking is available on San Carlos St and Mission St.

   Accessible Parking spaces are located in the San Carlos Street Parking area, directly to the right of the Theater building. Please call our Box Office at 831.620.2048 for any other concerns about special needs and accessibility.

   Parking is free in both the north lot on 8th Ave and in the San Carlos Street Parking area.

   Sunset Center is located on San Carlos Street at 9th Avenue in downtown Carmel-by-the-Sea, CA. We have free event parking in our Main Lot on San Carlos Street at 9th Avenue, but space is limited. Free parking is also available in the public parking lot or "North Lot" for all patrons of the Sunset Center. Enter the North Lot on 8th Avenue between San Carlos Street and Mission Street. 

   Note: There are no addresses in Downtown Carmel! Call our Box Office at 831.620.2048 if you need more help locating us.

2. Directions from Highway 1 to Sunset Center and Parking:

   From Hwy 1 to Sunset Center Parking (San Carlos Street between Eighth and Tenth Avenues) 
   From Highway 1, take Ocean Avenue west to San Carlos Street. Turn left on San Carlos Street and go three blocks. Just past Ninth Avenue, turn left and enter the San Carlos Street parking lot in front of the Theater.

   From Hwy 1 to Public Parking Lot (SW corner of Mission Street and Eighth Avenue) 
   From Highway 1, take Ocean Avenue west to Junipero Street. Turn left on Junipero and go two blocks. Turn right on Eighth Avenue and go one block. A Free Public Parking lot will be on your left.

   Handicapped Parking 
   Handicapped Parking spaces are located in the San Carlos Street Parking area, directly to the right of the Theater building. Please call our Box Office at 831.620.2048 for any other concerns about special needs and accessibility.

Mailing Lists & Privacy Policy

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1. Mailing Lists

   When you order tickets either online, by phone or in person, we automatically add your name and address to our mailing list. In addition, we would like to add your e-mail address. Sunset Center understands our patrons and users of this website care about the personal information they provide.

2. Privacy Policy

   Sunset Cultural Center, Inc. (Sunset Center) knows that users of its Web site care about the personal information they provide to us. This privacy policy will provide you with information about how we collect, store and use the personally identifiable information obtained through our Web site. Sunset Center may revise this privacy policy from time to time. By using the Sunset Center Web site, you are agreeing to the terms of the current privacy policy.

   Use of Information We Collect
   Personal information collected through this Web site may be used by Sunset Center to: communicate with you; register you as a Patron; allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise; enable you to participate in special promotions and to navigate the Web site without having to re-enter information; administer our Web site; comply with applicable law and as otherwise provided in this Privacy Policy. We may occasionally make information available to select organizations. If you wish to be removed from this contact list, you may do so by contacting Sunset Center directly.

   Administration of Our Web Site / Compliance with Law
   We may disclose information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. We also may disclose your information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.

   Security Used to Protect Your Information
   We store all user personal information in secure databases protected via a variety of access controls, including password protection, electronic firewalls, and data encryption.

   Other Organizations Featured on Our Web Site
   We provide links to other Web sites, but Sunset Center is not responsible for the privacy policies, terms and conditions of use, or content of any such Web sites. If you provide information to those companies, that information will be subject to their privacy policies.

Membership

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1. Bravo Member Ticket Pre-sale

   Exclusive Pre-Sale Access

   1. Ambassador, Benefactor, Producer: Elite pre-sale access
   2. Premiere: VIP pre-sale access
   3. Act III and Club: Priority pre-sale access

   Bravo members at the Act III and Club level can purchase tickets to Sunset Presents performances before they go on sale to the general public, with a limit of two or four tickets per member unless otherwise specified. Premiere members have VIP pre-sale access before tickets go on sale to Act III and Club members. Ambassador, Benefactor, and Producer level members receive Elite pre-sale access, which includes the option for two designated seats during the season pre-sale. Members at the Premiere level and above can request additional tickets based on availability.

2. Membership Details

   Membership is for two people – member and spouse/partner. Single members may always bring one guest to Bravo Member events. All Bravo benefits are for non-commercial use only and are non-transferable. All gifts may be waived for each level, and donations may be claimed as tax deductible as the law allows. Benefits expire with 12-month membership. Memberships are non-refundable, valid for one year from the month you join. Benefits are subject to change. Restrictions apply. 

3. Ticket Exchanges

   Sunset Presets ticket exchange privileges are available for members at every level. If you cannot attend a Sunset Presents event, you may exchange tickets for a different Sunset Presents event within the same season. Requests for exchanges must be submitted 72 hours before the event date. Requests submitted after the event will not be honored. Ticket(s) can be exchanged for an equal or lesser value. If the ticket(s) for the new event exceeds the exchange value, the member is responsible for paying the difference.

4. Membership Fees and Payments

   Membership fees are as published in our Bravo brochures and on our website and are subject to change. Please take a look at your current level to make sure that you receive the desired benefits. New memberships purchased online become valid immediately. You will receive an email confirmation of your active status. Memberships are non-refundable.

   Special Instruction if you wish to pay for your membership through your Donor Advised Fund:

   Memberships paid for through Donor Advised Fund (DAF) contributions may not be eligible for benefits with monetary value. Grants from DAFs can be used to cover annual membership fees only if:

   • The membership benefits are limited to incidental benefits, such as parking, preferred access, and access to members-only events.
   • The donor waives any non-deductible (tangible) benefits associated with the membership level. Under federal law, if any portion of the membership is not tax-deductible, you must either waive the tangible benefits or pay the full membership amount with a personal payment. Partial payment (bifurcation) is not permitted.
5. Ticket Resale

   The resale of any Sunset Center tickets for profit will result in ticket and membership cancellation without a refund.

6. Bravo Member Lounge

   The Bravo Lounge is a private, donors-only room offering complimentary beverages, wine, and small bites. It is accessible exclusively to Bravo members at the Club level and higher. The Lounge is open one hour before all Sunset Presents performances and during intermission, if applicable. Please note that the Bravo Lounge is not available during events not presented by Sunset Cultural Center. Eligible members will receive an email notification prior to each Bravo Lounge event. Members may bring additional guests with prior request and approval.

7. Member Renewals and Upgrades

   Renewing or upgrading your Bravo Membership is easy! You may upgrade or renew either online at www.sunsetcenter.org or by calling our Bravo Member Line at 831.620.2052. Members will be sent a renewal notice two months before their membership expires and again at one month.

8. Redeeming Your Member Benefits

   You can redeem your Bravo gift vouchers at the Sunset Center Box Office during regular business hours or at the information table in the lobby during any Sunset Presents event. Complimentary drink vouchers should be redeemed at the Sunset Café in the main lobby. For any additional gifts or benefits available at your membership level, please call the Bravo Member line at 831.620.2052 or email bravo@sunsetcenter.org.

9. VIP Reserved Parking

   Ambassador, Benefactor, and Producer members enjoy access to VIP reserved parking for every Sunset Presents event. This parking is located in the box office lot, with designated spaces clearly marked. Upon joining, eligible members will receive a parking pass by mail, which remains valid as long as the membership is current. Benefactor and Producer members will have personalized signage for their VIP parking spaces at each event.

   Please note that VIP parking is coordinated based on ticket purchases. To ensure we can reserve your parking space, members must purchase tickets for the event in advance. If tickets are purchased less than 24 hours prior to the event, we may not be able to guarantee VIP parking availability due to necessary preparations. We encourage you to purchase your tickets early to fully enjoy this benefit.

   Please ensure your parking pass is clearly displayed on your car's dashboard or rearview mirror. If your parking pass is lost or damaged, please contact us for a replacement.

   Please note that parking passes are only valid for Sunset Presents performances and are not valid for events presented by outside organizations, including historical presenters such as the Bach Festival and the Monterey Symphony.

10. Fair Market Value of Bravo Gifts Upon Redemption:
    • Sunset Cultural Center decal: $2
    • Sunset Cultural Center commemorative tote bag: $10
    • Sunset Cultural Center commemorative note cards: $15
    • Complimentary drink voucher: $10
    • Sunset Center Reusable theater cup: $5
    • Sunset Cultural Center branded apparel (hat): $30
    • Sunset Center North Wing room rental: $225
    • Sunset Center Terrace Rental: $680
    • "A Night Out at Sunset Center": $250